Frequently Asked Questions

We have answered the most frequently asked questions here. If there is something we have not included please feel free to contact us. We will update this list as appropriate to keep you informed.

Q.Do You Ship Orders To Other Countries?

A. Yes. See our shipping page.

Q.Do All Items Ship From The United States?

A. No. We maintain our low pricing structure by shipping directly from the manufacturer. This means some items will ship from the United States and some will ship from our Asian suppliers. Each item has a tab labeled Important Shipping Info. The shipping details for that item will be on that tab.

Q.How Long Does It Take For My Order To Ship?

A. Orders are usually shipped in 1-3 Business Days. Very heavy shopping periods such as major holidays like Easter and Christmas could ad one or two days. Shipping days are Monday through Friday. 

Q.How Long Does It Take For My Order To Arrive?

A. Domestic Orders should arrive within 2-5 days after shipping, during most times of the year. Your order may take up to 6 days during busy holiday times such as Easter and Christmas. See shipping page for accurate information based on your location. Import Orders will arrive in 15 to 25 days. If you don’t receive your order in 25 days or less, it’s FREE

Q. How Will My Order Be Shipped?

A. Standard shipping is via USPS. Other options are available and will be available to you at checkout. See our shipping page for details. You will receive a tracking number when your order is shipped. 

Q. Can I Track My Order?

A. Yes, when your order is shipped we will email you the tracking number at the email used to place the order.

Q.Will You Ship All Items In My Order At The Same Time?

A. We ship products from different warehouses so if you order multiple different items they may ship from different warehouses at different times. You will receive a shipping notice and tracking information for each shipment

Q. Do You Offer Exchanges and refunds?

A. Yes, see return policy here.

Q.Whose Responsibility Is It To Pay Import/Customs/Tariff Fees?

A. All government processing fees are the buyer’s responsibility. Please note, delivery could be delayed if fees are due and not paid on time. 

Q. Is My Personal Data Protected On Your Website?

A.Yes. Please see our Privacy Policy for more information. We also use SSL certification on our websites.

If you have any other questions please contact us by visiting our Contact Page.