We believe shopping online should never be a risk. Our Returns Policy takes the risk out of purchasing from us and reduces the work you have to do to return a product.
- We guarantee your satisfaction with every item you purchase.
- If you don’t like your purchase you have 30 days to request a return.
- Free Returns. We pay for return shipping. No processing charges or other fees
Easy, Free Returns. We hope you are happy with your purchase but if not we will refund your money, including any shipping charges you paid. Plus we will pay the return shipping so there is no charge to you. Just email us within 30 days of receipt. Be sure to include your Name, Order Number and phone number. Do not return an item until you have requested and received authorization.
NOTE: The 30-day return policy is extended by 2 weeks for Christmas and Easter
We know how inconvenient it is to wait for a damaged replacement. You never have to do that at Ponytailplus.com. Just notify us via email within 7 business days of receiving your damaged product. Please include a picture of the damage and be sure to include your name and Order number. We will send you a replacement, if available, or refund your money, right away.